1. Proactive Monitoring and Maintenance:

• 24/7 monitoring of IT infrastructure to detect and resolve issues before they impact operations.
• Regular system health checks and performance optimization.
• Automated alerts and notifications for potential problems.

2. Hardware Maintenance:

• Routine inspection and maintenance of servers, desktops, laptops, and other hardware.
• Replacement of faulty components and timely repairs.
• Warranty management and support for hardware assets.

3. Software Maintenance:

• Regular updates and patches for operating systems and applications.
• License management and compliance checks.
• Troubleshooting and resolution of software issues.

4. Network Maintenance:

• Monitoring and optimization of network performance.
• Configuration and management of routers, switches, and firewalls.
• Regular security audits and updates to protect against vulnerabilities.

5. Data Backup and Recovery:

• Scheduled backups of critical data to prevent data loss.
• Regular testing of backup systems to ensure reliability.
• Rapid data recovery in case of hardware failure or cyber incidents.

6. Security Maintenance:

• Regular updates and patches for security software.
• Vulnerability assessments and penetration testing.
• Implementation of security best practices to protect against threats.

7. User Support and Help Desk:

• 24/7 help desk support for technical issues and troubleshooting.
• Remote and on-site assistance for problem resolution.
• User training and resources to enhance IT literacy

8. Compliance and Reporting:

• Regular audits to ensure compliance with industry standards and regulations.
• Detailed reports on system performance, maintenance activities, and issue resolution.
• Recommendations for improvements and upgrades.

9. Disaster Recovery Planning:

• Development and implementation of disaster recovery plans.
• Regular testing and updating of recovery procedures.
• Support for business continuity in case of major disruptions.